Frequently Asked Questions
Everything you need to know about our repair processes, turnaround times, and corporate programs.
What is covered under the Standard 90-Day In-House Warranty? ▼
Our Standard 90-Day In-House Warranty covers all micro-soldered components, power management ICs, charging controllers, and logic board circuitry replaced or repaired during servicing. If the identical hardware defect reappears within 90 days, we perform complete rework at zero diagnostic or labor charge.
Can liquid-damaged MacBooks or ThinkPads be repaired without replacing the full motherboard? ▼
Yes. Unlike standard service centers that recommend replacing the entire logic board (often costing 60–80% of a new machine), our specialized chip-level lab replaces individual shorted capacitors, blown power rails (PPBUS_G3H, 3V3_G3H), and damaged SMC/T2/PMIC chips under microscope inspection, saving customers up to 70% in cost.
What are the turnaround times for diagnostics and repairs? ▼
Standard triage and multi-point diagnostics take 4 to 24 hours. Most logic board repairs and screen replacements are executed within 24 to 48 hours. Urgent corporate priority tickets can be expedited with same-day emergency turnaround.
How does the Corporate IT Fleet Leasing program operate? ▼
We provide high-spec enterprise laptops (Lenovo ThinkPad T-series, Dell Latitude, Apple MacBook M-series) on flexible 12, 24, or 36-month lease tenures with 100% tax-deductible OPEX treatment. Fleet rentals include guaranteed 4-hour on-site swap SLAs in BKC and Mumbai corporate districts.
Will my personal data remain private during hardware repair? ▼
Strictly yes. All hardware diagnostics are performed using external boot tools and isolated test OS environments. We adhere to the Indian DPDP Act 2023, and technicians are prohibited from browsing customer storage media.