MAYS LIVE OPS TELEMETRY: 14 Chip-Level Engineers on Bench • 8 Rapid Service Vans Active in Mumbai MMR
MAYS COMPUTERS • MUMBAI'S TIER-1 HARDWARE ENGINEERING LAB

Zero-Downtime IT Infrastructure & Chip-Level Repairs.
Engineered by MAYS. Arriving On-Site in 2 Hours.

Serving 180+ enterprises across Mumbai MMR & Thane. MAYS Computers combines in-house cleanroom motherboard diagnostics with guaranteed 2-hour on-site rapid dispatch, ensuring your business never loses work to computer breakdowns.

Calculate AMC Pricing
2-Hour On-Site Tech Arrival
100% In-House Cleanroom Lab
30-Day Money-Back Warranty
Free Standby Loaner Laptops
RAPID SERVICE INTAKE
Get Instant Repair / AMC Quote
Free Pickup & Drop in Mumbai MMR Guaranteed Lowest Quote
18,500+
Laptops & Motherboards Repaired
< 2.0 hrs
Average On-Site Response Time
180+
Active Corporate AMC Clients
4.9 / 5.0
Customer Satisfaction Rating
01 // TAILORED IT SERVICES

Complete IT Hardware & SLA Solutions

From emergency chip-level repairs to full-scale corporate fleet maintenance, we keep your business running with zero downtime.

Express Chip-Level Laptop & PC Repairs

Don't replace an expensive motherboard when our cleanroom lab can repair it at a fraction of the cost. We fix dead systems, liquid spills, display lines, BGA graphics failures, and power rail shorts using genuine components.

  • Same-Day Turnaround on 85% of Repairs
  • Save up to 65% compared to OEM motherboard replacement
  • 30-Day Money-Back Post-Repair Warranty
  • Free Doorstep Pickup & Delivery in Mumbai & Thane
Diagnosis & Inspection
FREE with Repair Approval

Corporate Annual Maintenance Contracts (AMC)

Comprehensive zero-downtime IT support for offices with 10 to 500+ systems. Includes unlimited on-site visits, bi-monthly preventative maintenance, network security, and dedicated hot-swap standby machines.

  • Guaranteed 2-Hour SLA Rapid Field Response
  • Free Standby Loaner Laptops stationed at your office
  • Bi-Monthly Deep Ultrasonic Cleaning & Thermal Pasting
  • Dedicated Senior Lenovo-Certified Engineer Assigned
Corporate Plans Starting From
₹249 / System / Month
Calculate AMC →

Enterprise Server & Network Infrastructure

High-availability rack/tower server deployment, RAID array data recovery, structured OM4 fiber optic cabling, and Fortinet / Sophos Next-Gen Firewall security management to safeguard corporate operations.

  • Zero Data Loss RAID Array Rebuilds & Backups
  • Out-of-Band IPMI/iDRAC 24/7 Hardware Monitoring
  • Enterprise WiFi 6 & VLAN Network Micro-Segmentation
Server SLA Coverage
99.98% Uptime SLA

Corporate Laptop Rentals & Hardware Upgrades

Need to scale your workforce quickly? Rent commercial-grade Lenovo ThinkPads and Dell Latitude laptops with pre-configured software, or upgrade your existing fleet with high-speed NVMe SSDs and RAM.

  • Zero Capital Expenditure (100% Tax Deductible OpEx)
  • Same-Day Replacement if any rented laptop encounters an issue
  • Flexible Weekly, Monthly & Annual Corporate Rental Plans
Rental Rates Starting At
₹1,499 / Laptop / Month
02 // THE MAYS ADVANTAGE

Why Corporate Offices Choose MAYS

Compare our service model against OEM Authorized Centers and unorganized local repair shops.

Service Capability
MAYS COMPUTERS ENTERPRISE TIER
OEM Authorized Depot Unorganized Local Shop
On-Site Turnaround SLA
Rapid dispatch to client premises
Guaranteed 2-Hour Arrival
8 Rapid Service Vans Active in MMR
7 to 15 Business Days Depot Drop-Off Required
2 to 5 Days (Unpredictable) No SLA Commitment
Motherboard Repair Cost
Cleanroom diagnostics vs board swaps
Component-Level IC Repair
Save 60% vs Full Board Swap
Forced Motherboard Swap ₹25,000+ Fixed Charge
Unverified Copy ICs High Re-failure Rate
Standby Loaner Systems
Business continuity protection
Complimentary Standby Laptop
Zero Employee Downtime
Never Provided
Not Available
Data Privacy & NDA Safeguards
Storage security & customer PII
Corporate NDA Protection
Zero Storage Wipe Protocol
Routine Storage Wipes
Mandatory Formats
Critical Data Leak Risk
Unregulated Technicians
Post-Service Warranty
Assurance & defect coverage
30 to 90 Days Money-Back
Immediate Free Re-work or Refund
30 Days (Part Only) Depot Drop-Off Required
Zero Warranty
"Testing Only" Policy
GST Compliance & Invoicing
Tax credit eligibility & audit trail
18% GST (Official Invoicing • GSTIN: 27AASFM2136P1ZM)
100% Input Tax Credit (ITC)
Official GST Invoice Standard Tax Billing
Cash Only / Kacha Parcha
No GST Credit Possible
03 // TRANSPARENT PRICING

Corporate AMC Cost & Savings Calculator

Calculate your company's estimated annual IT maintenance investment and downtime savings.

Number of Laptops & Desktop Computers 50 Systems
Office Servers & Network Racks 2 Servers
Select SLA Response Commitment
STANDARD
8-Hour Response
ENTERPRISE GOLD
4-Hour Rapid Visit
MISSION CRITICAL
2-Hour Dedicated
Include Free Standby Loaner Laptops
Station ready-to-use backup machines directly at your office
// YOUR TAILORED CORPORATE AMC ESTIMATE
Estimated Investment ₹12,450 / month
Guaranteed On-Site Response Within 4 Hours
Preventative Maintenance Bi-Monthly Scheduled Audits
Standby Loaner Systems 2 Units Stationed On-Premise
Lead Engineer Lenovo Certified Level 3
Full dual-ledger proposal sent to your WhatsApp / Email within 60 minutes
04 // RAPID DISPATCH CORRIDORS

Check 2-Hour Service Availability in Your Area

We operate rapid response service vans across prime commercial corridors in Mumbai and Thane.

Verify Your Office Pincode

Instant on-site dispatch active in BKC (400051), Nariman Point (400021), Lower Parel (400013), Andheri East (400069), Powai (400076), and Thane West (400601).

// SERVICE CORRIDOR STATUS
Awaiting Pincode Entry
Enter your office postal code to inspect guaranteed response time.
05 // CLIENT TESTIMONIALS

Trusted by Mumbai's Leading Businesses

Read how MAYS eliminates IT headaches and saves millions in hardware replacement costs for corporate clients.

"When our core workstation motherboards failed during month-end audits, the OEM center quoted ₹45,000 each and asked for 2 weeks. MAYS picked them up, repaired the chip-level short circuits in their lab, and returned them running perfectly within 24 hours at 1/3rd the cost."

Vikas Malhotra
Managing Director, FinTech Solutions (BKC)

"We have 85 ThinkPads under MAYS Annual Maintenance Contract. Their engineer is on-site within 90 minutes whenever a team member has an issue, and they provided 2 standby laptops so our staff never stops working. The best IT partner in Mumbai."

Sunita Deshmukh
Head of Operations, Apex Legal Consultants (Nariman Point)

"Complete transparency with official GST invoices and strict NDA data safety. Their preventative maintenance visits have reduced our office computer breakdowns by over 70% over the last year."

Kunal Shah
IT Director, Creative Media Hub (Lower Parel)
06 // CAREERS AT MAYS

Join MAYS Leadership: Operations Manager

Mays Computers is seeking an experienced, dedicated, and results-driven Operations Manager to oversee our authorized computer hardware service center workflows, manage technician deployments, enforce strict turnaround limits, and lead customer excellence at our Mumbai headquarters.

Job Backlink & Distribution: mayscomputers.in/careers#job-ops-mgr
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JOB CODE: JOB-MC-2026-OPS-MGR • EXECUTIVE LEADERSHIP • HIRING NOW

Operations Manager — IT Hardware Service Center & Onsite Technical Support

Mays Computers (Lenovo Authorized Partner) • Grant Road (East), Mumbai 400004 • Competitive Base Salary + Structured Sales & Resolution Incentives • Full-Time, Permanent

Role Overview

Mays Computers is seeking a dedicated and results-driven Operations Manager to oversee our authorized computer hardware and service center workflows in Mumbai. This role is mission-critical to maintaining our high standards of customer satisfaction and operational efficiency. The ideal candidate will take complete ownership of both in-house chip-level repair benches and onsite field service operations, enforcing strict turnaround limits (TAT), managing technician deployments, and driving team performance through structured sales and resolution incentives.

Detailed Key Responsibilities

1. Operational Leadership & Workflow Management
  • Daily Operations Oversight: Supervise daily in-house service center activities across component-level diagnosis, BGA rework, and part replacements. Oversee roving onsite technical support operations across Mumbai MMR and Thane.
  • Strict Turnaround Enforcement: Enforce strict service turnaround times (TAT) across all customer repair requests, guaranteed 2-hour onsite dispatches, and corporate AMC emergency SLAs.
  • Brand Authorization & Sub-Vendor Coordination: Coordinate with brand authorization workflows (Lenovo Authorized Service Partner) and manage sub-vendor service call escalations effectively to ensure zero repair delays.
2. Customer Resolution & Quality Assurance
  • Primary Escalation Authority: Act as the senior escalation point for complex corporate and retail customer service issues, ensuring resolution targets are met or exceeded with high customer satisfaction.
  • 12-Point QA Compliance: Implement and monitor rigorous quality control measures (thermal dissipation, memory stress testing, power rail stability, and cosmetic inspection) for all hardware repairs and deployments.
  • Process Optimization & Analytics: Review customer service reports and CRM bench telemetry to identify operational bottlenecks, eliminate dual-ledger margin leakages, and drive continuous process improvements.
3. Team Management & Performance Tracking
  • Team Leadership & Mentorship: Manage, train, and guide in-house technical engineers, field technicians, and service coordinators, fostering a culture of accountability, precision, and excellence.
  • Incentive Framework Administration: Administer sales incentive frameworks and performance-based reward structures to motivate the technical and front-desk team.
  • Weekly KPI Governance: Conduct weekly performance reviews based on predefined customer resolution targets, First-Time Fix Rates (FTFR), Mean Time to Repair (MTTR), and operational KPIs.

Qualifications & Skills

  • • Proven Operations Experience: Proven track record in operations management, preferably within IT hardware, electronics manufacturing, computer repair, or authorized service centers.
  • • Technical Hardware Understanding: Strong understanding of computer hardware diagnostics, component-level repairs, motherboard architecture, and service center workflows.
  • • Leadership & Conflict Resolution: Excellent leadership and customer conflict resolution skills with a demonstrated track record of managing internal teams and field technicians.
  • • Multi-Ticket Organization: Highly organized with the ability to manage multiple service tickets, technician schedules, and vendor relationships simultaneously.
  • • Location: Based in or willing to commute reliably within Mumbai (Grant Road East headquarters).
  • • Communication: Fluent in English and Hindi (spoken and written). Marathi proficiency is an asset.

Compensation & Benefits

  • • Competitive Base Salary: Above-market executive package commensurate with your industry experience.
  • • Performance Bonuses: Comprehensive bonuses tied to sales incentive frameworks, resolution targets, and turnaround limit compliance.
  • • Family & Milestone Rewards: Additional team and family-oriented reward structures based on operational milestones and company performance.
  • • Executive Growth: Direct reporting to executive management with autonomy to optimize service workflows.
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