Terms of Service & Warranty Conditions

1. Standard 90-Day In-House Hardware Warranty

All out-of-warranty hardware repairs, micro-soldering, and chip-level logic board repairs completed by Mays Computers are backed by our Standard 90-Day In-House Warranty starting from the recorded date of device handover or dispatch.

• Warranty Scope: Covers the specific ICs, capacitors, power rails, display cables, or components repaired or replaced. If the exact symptom recurs within 90 days, rework is performed at zero cost.
• Exclusions: Warranty does not cover subsequent physical drops, new liquid spills, third-party tampering, unauthorized DIY disassembly, or electrical surges caused by non-certified power adapters.

2. Diagnostics & Estimation Procedure

Initial hardware triage and multi-point diagnostics are performed in our Kurla West engineering lab. Customers receive an itemized quotation before any component intervention. If the customer declines the repair after diagnosis, a nominal bench inspection fee applies to cover engineering time.

3. Corporate IT Fleet Leasing & Rentals

Hardware leased under our Corporate Rental Program (ThinkPad, Dell Latitude, Apple MacBook fleets) includes guaranteed 4-hour on-site swap SLAs in BKC, Lower Parel, and Powai. Leased devices remain the sole capital asset of Mays Computers Pvt. Ltd. and are protected by serial tracking in our KRONOS ERP ledger.

4. Device Storage & Unclaimed Hardware

Customers will be notified via WhatsApp, SMS, and email once repairs are complete. Devices not collected within 45 calendar days after the readiness notification will incur standard secure warehousing storage fees. Devices unclaimed after 90 days may be liquidated in accordance with commercial bailment laws.

5. Statutory Invoicing & Governing Law

All service transactions carry mandatory 18% GST under SAC Code 9987 (Computer and Peripheral Equipment Repair Services). Any disputes shall be subject to the exclusive jurisdiction of the Courts of Mumbai, Maharashtra.